Introduction

We take privacy very seriously at www.mysticah.com and we are committed to protecting your personal information. All requests that you make for astrology services with us will always remain strictly confidential. The company owning and managing Mysticah.com is Global E-Commerce Solutions Korea Co. Ltd.

This privacy policy sets out the basis on which we collect personal information from you when you use our astrology services. This includes any personal information which we may collect from you, any personal information which you provide us with as well as detailing how that information will be stored and processed by us..

Please make sure that you read this privacy policy carefully before signing up to www.mysticah.com and its astrology services.

When do we collect information from you?

We may collect information from you at any of the following points when you engage with our service:

1. When you register on the website
2. When you sign up for a newsletter
3. When you place an order
4. When you enquire about our products and services
5. When you otherwise give us information

What kind of information do we collect from you?

We need to collect some personal information from you to provide you with our service. Most notably, we will need your date of birth to tell what star sign you are. We may also collect the following information from you when you use our service:

1. Your name
2. Your contact information including your email address and billing address and phone number
3. Any other personal information that you provide us with

What do we use this information for?

We may use this information that you have provided us with in any of the following ways:

1. To give you the products, services, or support that you have requested
2. To customise the website mysticah.com in accordance with your preferences and interests
3. To keep a record of your communications with us

Keeping your information safe

We are committed to ensuring that all of the personal information that we collect from customers is secure at all times. To prevent any unauthorised access or disclosure of your information we will always make sure that we put it in a place where there are a number of physical and electronic safeguards in place.

Customers are reminded that they are responsible for the security and the information on their own accounts, so please do not share this information with anyone else and let us know as soon as possible if you suspect that there may have been a security breach on your account.

We will only ever keep the personal information that we have collected from our customers for the period that we need it for to conduct our business and meet industry regulations. When we no longer need the personal information, it will be securely removed from our servers.

Who will we share your personal information with?

In conducting our business with you the only person that we will share your name and date of birth with is the astrologer who has been assigned to your case.

We will never rent or share any personal information about any of our customers to any third parties for marketing purposes.

The only cases in which we may have to share some personal information could include the following:

1. We may share some of your personal information with trusted third parties which carry out our services on our behalf.
2. We may disclose certain personal data but only if we are required to do so by law. We may disclose certain personal data to third parties if we are under a duty to disclose that personal information which relates to you or in order to comply with any legal obligations.
3. We will only ever disclose information to third parties which share the same privacy principles that we do.
4. When you sign up as an astrologer, we will share this information with our Astrologer service provider. They are responsible for conducting the onboarding process to accept new astrologers to the platform.

Cookies

The website www.mysticah.com uses cookies to enhance user experience.

Cookies only collect statistical data, and they cannot be used to identify our customers personally.

Cookies may be disabled by using the settings on your browser at any time, however be aware that this could impact the way in which the website works.

Rights

Under the rules of the GDPR all data subjects have a number of rights which include the following:

1. Your right of access - You have the right to ask us for copies of your personal information. 
2. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
3. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
4. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
5. Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Customers may request any of these rights at any time by getting in touch with us.

Contact us

If you have any questions about this privacy policy, then please get in touch with us.